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Submit a Case
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Support Guides
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WELCOME
Welcome
Browser Support
Supported Languages
JWP Support Portal Guide
Solve an issue
Retrieve a HAR file
Manage your user account
Manage your password
Media Management
Overview
Get started with media management
Upload videos
Replace or update an existing upload
Import videos
Set up a new import feed
Activate an import feed
Manage an import feed
Manage content
Edit video metadata
Create default custom parameters
Manage default custom parameters
Update a video thumbnail
Enable the delivery of auto-generated motion thumbnails
Add chapter markers
Upload alternate images
Learn about captions
Add closed captions
Manage closed captions
Learn about audio tracks
Upload alternate audio tracks
Manage audio tracks
Create a video clip
Trim a video
Playlist Overview
Create a Dynamic playlist
Export playlists to syndication channels
Create a Manual playlist
Create a Search playlist
Create an Article Matching playlist
Embed contextually relevant videos with Article Matching
Learn about Recommendations
Create a Recommendations playlist
Set up Recommendations
Reference
Filter by Tags Explained
Media Conversion and Encoding
Video Preparation
VTT File Creation
Bulk manage tags
Search your media library
Live Channels
Overview
Get started with Instant Live
Add channel metadata
Broadcast a live event
Create a clip from a past live event
Download an Instant Live Channel past event
Reference
Instant Live Encoder Settings Reference
Get started with Broadcast Live
Edit stream metadata
Monetize a live stream
Embed and publish a live stream
Create a Broadcast Live clip
Reference
Static Ingest Point Reference
Broadcast Live Encoder Settings Reference
Dynamic Strategy Rules
Overview
Get started with Dynamic Strategy Rules
Migrate to Dynamic Strategy Rules
Create a strategy
Branches
Condition Groups
Traffic Splits
Experiences
JW Video Experience
Partnership Experience
Vertical Video Discovery ᴮᴱᵀᴬ
Vertical Video Customization Reference ᴮᴱᵀᴬ
Triggers
Custom Code
Access custom code contextual information
Hide Player
Legacy
Advertising Experiences
Content Experiences
Dynamic Strategy Rules Library
Advertising
Set an ad via a key-value pair
Media Curation
Player UX
Partnership
Manage a configuration
Manage Placements
Provide custom data to a placement
Apps
Overview
Get started with Apps
Add app content
Add a content type
Add a movie
Add a series
Add an episode
Add a live channel
Add a live event
Add a trailer
Add a hub
Add a static page
Manage content types
Upload alternate images for the Web App
Set up an Electronic Programming Guide (EPG)
Translate content metadata
App config overview
Add content to the landing page
Add menu items
Customize branding
Define free app content
Enable protection (Apps)
Delete an app config
Manage viewers
Enable user login (BETA)
Define custom registration field (BETA)
Monetize the app
Monetize apps with a subscription
Create a plan (BETA)
Monetize apps with pay-per-item content
Monetize apps with ads ᴮᴱᵀᴬ
Integrate a platform-specific product
Manage platform-specific products
Advertising
Overview
Schedule ad breaks
Create an ad config
Player Bidding Overview
Create and associate a Player Bidding template
Manage Player Bidding templates
Create and embed an outstream player
Reference
Target line items with video metadata
Export video content to GAM
Ad rules reference
Ad formats reference
Ad preloading reference
Ad tag targeting macro reference
VAST3 ad pod reference
VPAID 2.0 interactive ads reference
Ad errors reference
Access Control
Overview
Geoblocking overview
Set geoblocking rules for a property
Set geoblocking rules for videos
Enable URL (token) signing
Studio DRM Overview (JW Platform)
Create a FairPlay .p12 file (JW Platform)
Get started with Studio DRM (JW Platform)
Generate a signed content URL for DRM playback (JW Platform)
Studio DRM Integrations (JW Platform)
AVPlayer (JW Platform)
Chromecast (JW Platform)
ExoPlayer (JW Platform)
JWP Android SDK (JW Platform)
JWP iOS SDK (JW Platform)
JWP Web Player (JW Platform)
Studio DRM Policy Reference (JW Platform)
Data & Analytics
Overview
Get started with the Analytics Overview
Get started with Real Time analytics
Get started with Custom Reports
Create Custom Reports
Manage Custom Reports
Get started with Data Sharing
Set up server-side analytics
Monitor audience retention
Troubleshooting
Troubleshoot discrepancies
Troubleshoot data capture issues
Reference
Data Availability
Metrics and Dimensions
Data Sharing Datasets
Data Sharing SQL Calculations
Media Datasets
Dynamic Strategy Rules Datasets
Server-Side Analytics Datasets
Account & Billing
JWP dashboard reference
Usage Reference
Billing and payments reference
Manage properties
Manage account users
Set up multi-factor authentication
Workflows and Notifications
Create JWP workflows with Zapier
Create a webhook
Enable payments
Enable a platform payment option ᴮᴱᵀᴬ
Suggest
Edit, delete, and perform other actions on captions in the JW Platform
