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JWP offers multi-factor (2-factor) authentication as an optional feature that allows any user to protect an account with an additional layer of security. Multi-factor authentication can be set for an individual or for an organization.

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## Enable authentication for an individual

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  1. From your <a href="https://dashboard.jwplayer.com/">JWP dashboard</a>, click the gear icon at the top of the page > **Profile**. The **Profile** page appears.

  2. Under **Sign in and Security**, click **Enable**. The **Set up 2-Factor Authentication** popup screen appears.

  3. Enter your dashboard password.

  4. Press **Confirm Password**. A JWP Account Verification email that includes a six-digit security code will be sent to your email address.​ <br /><br /> NOTE: Depending on your email provider, it may take a few minutes for the email to arrive. Please be sure to check your spam folder. If the email has not arrived within a few minutes, please try again.

  5. Copy the security code from your email.

  6. On the **Set up 2-Factor Authentication** popup screen in the dashboard, enter the security code.

  7. Click **Confirm Code**. Multi-factor authentication is enabled.

The next time you sign in after entering your password, you will be prompted to enter a security code. You will be emailed a new security code to sign into the dashboard.

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If you would like to avoid entering a security code each time you sign in, you can select **Remember this device for 14 days**. By selecting this option, you will be prompted for a security code once every two weeks.

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## Disable authentication for an individual

  1. From your <a href="https://dashboard.jwplayer.com/">JWP dashboard</a>, click the gear icon at the top of the page > **Profile**. The **Profile** page appears. <br /><br />

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    To sign in, you will need the six-digit security code that is emailed to you.

  2. Under **Sign In and Security**, click **Disable**. The **Disable 2-Factor Authentication** popup screen appears.

  3. Enter your dashboard password.

  4. Press **Confirm Password**. Multi-factor authentication is disabled.

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## Enable authentication for an organization

Enterprise administrators can choose to enforce multi-factor authentication for all account users on their teams. Please contact your JWP representative to enable or disable this feature.

After multi-factor authentication has been enabled for an enterprise account, each account user will be prompted to enter a security code when signing into the JWP dashboard. A new security code to sign into the dashboard will be emailed to the account user.

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To avoid entering a security code each time a user signs in, the user can can select **Remember this device for 14 days**. By selecting this option, the security code prompt only appears every two weeks.

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