<img src="https://img.shields.io/badge/%20-ALL-%2300B180" style="float:left"/><br />

After reading our documentation, reviewing our code samples, and examining our demo, you may still be unable to resolve an implementation issue. At this point, you should [submit a support ticket](πŸ”—ο»Ώ) that includes a URL link to a web-based, reproduction page that JWP's Support Team can access.

Reproduction pages reduce the time necessary to resolve your issue in several ways:

  • Clearly shows your implementation of our code

  • Eliminates non-essential code and libraries

  • Enables the Support Team to suggest code revisions

<br /> <hr />

## Create a reproduction page

There are several ways to embed the player. The following table notes things to include in your reproduction page for each type of player embed.

TYPE OF HTML5 PLAYER EMBEDREPRODUCTION PAGE NOTES
Dashboard embed _(JavaScript or iFrame)_β€’ Include dashboard embed code. β€’ Include any custom, event-driven player code.
WordPress embedβ€’ Include the WordPress shortcode. β€’ Disable non-essential plug-ins in your plug-in library.
Manual embedβ€’ Include the player library URL. β€’ Clearly identify the `div` for the player, if applicable. β€’ Include `jwplayer().setup()`. β€’ If the player is self-hosted, include the license key on the page. β€’ Include any custom and/or event-driven player code. β€’ Remove JavaScript code and libraries not required by the player, like jQuery or require.js. β€’ Remove CSS code or stylesheets not used by the player.

**Dashboard JavaScript embed example**

ο»Ώ

**Dashboard iFrame embed example**

ο»Ώ

**Manual embed example**

ο»Ώ

<br /> <hr />

## Submit a HTML5 player support ticket

When submitting a HTML5 player issue [support ticket](πŸ”—ο»Ώ), please provide the following information in the **Description** field of your support ticket:

  • Browser name and version

  • Operating system name and version

  • Device make and model

  • What behavior do you expect from the player?

  • What behavior is actually occurring with the player?

  • Provide step-by-step instructions to reproduce this behavior on your reproduction page

In the **Reproduction page** field, enter the URL of your reproduction page.

<br />

<!-- Removes the automatic page-to-page navigation at the bottom of the page -->

<style> .rm-Pagination { display: none; } </style>