This reference documents platform-specifc error and warning codes.
The sources for these errors include:
- Player Javascript components, and loading of said components
- Native provider and the exceptions it may throw
- Native features such as Picture-In-Picture
These error codes extend the existing error codes for the JWX web player.
| Code | Reason | Displayed Message |
|---|
| 101101 | Failed to load jwplayer.core.js. | JavaScript file jwplayer.core.js not found. |
| 101102 | Failed to load jwplayer.js. | JavaScript file jwplayer.js not found. |
| 101104 | Failed to load jwpsrv.js. | JavaScript file jwpsrv.js not found. |
| Code | Reason | Displayed Message |
|---|
| 104101 | Failed to load promise.js. | JavaScript file promise.js not found. |
| Code | Reason | Displayed Message |
|---|
| 230002 | The player cannot continue playback because your internet connection is not reachable. | This video cannot be played because of a problem with your internet connection. |
| Code | Reason | Displayed Message |
|---|
| 281000 | The player cannot continue due to an unknown error.
📘The server may throw code 281000 when the requested resource is restricted by JWX content protection. Content protection methods include:
- Georestricting
- DRM
- URL signing
| Unknown player error. |
| 281001 | The player was unable to load the requested media. | Failed to load media. |
| 281002 | The requested format cannot be played. | Player does not support this format. |
| 281100 | The video track could not be parsed by the player. | Player failed to parse media file. |
| 281101 | The video track could not be decoded by the player. | Player failed to decode media file. |
| 281200 | The player does not have sufficient permissions to access the media.
📘Media access can be prevented due to various reasons, including the following:
- Content protection, such as DRM, georestricting, and URL signing
- Content removal
| User does not have access to content. |
| 281300 | You cannot reproduce this media on external devices. | External playback is not allowed for content. |
These errors are returned by the native AVPictureInPictureController delegate error method Apple Developer Documentation.
📘Ad warnings are reported through jwplayer(_:encounteredAdWarning:message:).
| Code | Reason | Displayed Message |
|---|
| 70013 | An IMA break was discarded because a Chromecast session was active. The break does not start or count an impression, although the ad-server request has already occurred. | Ad break discarded because a cast session is active; ads are not sent to the receiver. |
| Code | Reason | Displayed Message |
|---|
| 302400 | An error occurred when trying to load the related content. | Error loading related content feed. |
| 302601 | The playlist XML is not a valid playlist XML. | Related playlist was a malformed XML file. |
| 302602 | There is no content on the related playlist. | Related playlist is empty. |
| 302611 | The playlist JSON is not a valid playlist JSON. | Related playlist was a malformed JSON file. |
| 302650 | The configuration does not contain a valid related URL. | Related content URL is nil. |
