This reference documents platform-specifc error and warning codes.
The sources for these errors include:
Player Javascript components, and loading of said components
Native provider and the exceptions it may throw
Native features such as Picture-In-Picture
These error codes extend the existing error codes for the JWX web player .
Code
Reason
Displayed Message
Failed to load jwplayer.core.js.
JavaScript file jwplayer.core.js not found.
Failed to load jwplayer.js.
JavaScript file jwplayer.js not found.
Failed to load jwpsrv.js.
JavaScript file jwpsrv.js not found.
Code
Reason
Displayed Message
Failed to load promise.js.
JavaScript file promise.js not found.
Code
Reason
Displayed Message
The player cannot continue playback because your internet connection is not reachable.
This video cannot be played because of a problem with your internet connection.
Code Reason Displayed Message The player cannot continue due to an unknown error.
📘 The server may throw code 281000 when the requested resource is restricted by JWX content protection. Content protection methods include:
Georestricting
DRM
URL signing
Unknown player error. The player was unable to load the requested media. Failed to load media. The requested format cannot be played. Player does not support this format. The video track could not be parsed by the player. Player failed to parse media file. The video track could not be decoded by the player. Player failed to decode media file. The player does not have sufficient permissions to access the media.
📘 Media access can be prevented due to various reasons, including the following:
Content protection, such as DRM, georestricting, and URL signing
Content removal
User does not have access to content. You cannot reproduce this media on external devices. External playback is not allowed for content.
These errors are returned by the native AVPictureInPictureController delegate error method Apple Developer Documentation .
Code
Reason
Displayed Message
An error occurred when trying to load the related content.
Error loading related content feed.
The playlist XML is not a valid playlist XML.
Related playlist was a malformed XML file.
There is no content on the related playlist.
Related playlist is empty.
The playlist JSON is not a valid playlist JSON.
Related playlist was a malformed JSON file.
The configuration does not contain a valid related URL.
Related content URL is nil.
