Player Errors Reference (Web)
Identify player errors.
All errors and warnings relating to the player are returned in a player error object.
{
"code": 104153,
"message": "Sorry, the video player failed to load.",
"sourceError": { Error object | null },
"type": "setupError"
}
Name | Description |
---|---|
code number | Identifier for the error Error code descriptions are listed on this page. |
message string | Error text displayed displayed to the user This property can be localized. |
sourceErrorΒ objectΒ |Β null | Lower level error or event, caught by the player, which resulted in this error |
type string | Category of error or warning Possible values:
|
An error has the following behaviors:
- Stops player functionality
- Displays the
code
andmessage
to the viewer - In log events, displays the
code
with a link to this document - Returns a
type
value oferror
orsetupError
An warning has the following behaviors:
- In log events, displays the
code
with a link to this document - May degrade player functionality
- Does not display the
code
andmessage
to the viewer - Returns a
type
value ofplayAttemptFailed
orwarning
Use the sections below to help you troubleshoot and programmatically handle player-related issues.
Setup Errors
These errors prevent the player from setting up successfully; they occur after jwplayer().setup()
is called, are dispatched in a "setupError" event and prevent the dispatch of the "ready" event.
Miscellaneous
Loading Javascript Components
Setup failed because the player could not load a necessary javascript component.
Code | Reason | Deprecated Error Message < 8.4.0 | Displayed Message |
---|---|---|---|
101100 | A component of the player failed to load. | Network error | Sorry, the video player failed to load. |
101101 | Failed to load the jwplayer.core component | Network error | Sorry, the video player failed to load. |
101102 | Failed to load the jwplayer.core.controls component | Network error | Sorry, the video player failed to load. |
101103 | Failed to load the jwplayer.core.controls.polyfills component | Network error | Sorry, the video player failed to load. |
101104 | Failed to load the jwplayer.core.controls.html5 component | Network error | Sorry, the video player failed to load. |
101105 | Failed to load the jwplayer.core.controls.polyfills.html5 component | Network error | Sorry, the video player failed to load. |
101120 | Failed to load the polyfills.intersection-observer component | Network error | Sorry, the video player failed to load. |
101130 | Failed to load the jwplayer.amp component | Network error | Sorry, the video player failed to load. |
104100 | A playback component of the player (provider) failed to load | Failed to load media | Sorry, the video player failed to load. |
104151 < 8.19.0 As per Adobe, Flash Player is no longer supported. | The provider.flash.js playback component of the player (Flash provider) failed to load | Failed to load media | Sorry, the video player failed to load. |
104152 | The provider.html5.js playback component of the player (HTML5 provider) failed to load | Failed to load media | Sorry, the video player failed to load. |
104153 | The provider.hlsjs.js playback component of the player (HLS.JS provider) failed to load | Failed to load media | Sorry, the video player failed to load. |
104154 | The provider.shaka.js playback component of the player (Shaka provider) failed to load | Failed to load media | Sorry, the video player failed to load. |
Playlist Parsing
Setup failed because the requested playlist could not be parsed.
Empty Playlist
Setup failed because an invalid playlist was requested.
Code | Reason | Deprecated Error Message < 8.4.0 | Displayed Message |
---|---|---|---|
102630 | Either an empty playlist was requested or none of the items passed our filter for valid files. This includes the browser being unable to play the video, e.g. if the required codecs are not installed. | No playable sources found | This video file cannot be played. |
102640 | The playlist item could not be loaded because it is undefined or missing a valid source. | No media | This video file cannot be played. |
102700 | When using the player setPlaylistItemCallback method to skip playlist items, all items in the playlist are skipped because the callback returned rejected Promises for each item. | - | This video cannot be played because of a technical error. |
Player Errors
These errors stop playback and display an error message on the player's UI. They occur after the "ready" event is triggered, and are dispatched in an "error" event.
Miscellaneous
Loading New Playlist
These errors are dispatched when jwplayer().load(content)
is called and the content cannot be loaded or played.
Playlist Item
These errors occur when the player attempts to switch playlist items, either via normal playlist progression (an item ends and the following one loads) or when calling jwplayer().next()
.
Loading Javascript Components
These errors occur when jwplayer().load(content)
is called but the provider required to reproduce the media failed to load.
Code | Reason | Deprecated Error Message < 8.4.0 | Displayed Message |
---|---|---|---|
204100 | A playback component of the player (the provider) failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
204151 < 8.19.0 As per Adobe, Flash Player is no longer supported. | The provider.flash.js playback component of the player (Flash provider) failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
204152 | The provider.html5.js playback component of the player (HTML5 provider) failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
204153 | The provider.hlsjs.js playback component of the player (HLS.JS provider) failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
204154 | The provider.shaka.js playback component of the player (Shaka provider) failed to load. | Could not play video: Failed to load media | This video file cannot be played. |
Media Playback Flash
An error occurred while reproducing content with our Flash Provider.
Code | Reason | Deprecated Error Message < 8.4.0 | Displayed Message |
---|---|---|---|
210000Β <Β 8.19.0 As per Adobe, Flash Player is no longer supported. | An unknown error occurred in the Flash player. | <event.message> | This video file cannot be played. |
210001 < 8.19.0 As per Adobe, Flash Player is no longer supported. | The Flash player could not setup properly using the given player config. This error is generally browser specific. | Failed to setup flash | The video cannot be played in this browser. |
210002 < 8.19.0 As per Adobe, Flash Player is no longer supported. | The Flash plugin was blocked from loading by the browser; the viewer must unblock the plugin to allow playback. This error is most likely to occur on IE11 for Windows 7, or when using a legacy media type that can only be played with Flash (e.g. FLV files). | Flash plugin failed to load | The video cannot be played in this browser. |
214000 < 8.19.0 As per Adobe, Flash Player is no longer supported. | A media playback error occurred in the flash player. | <event.message> | This video file cannot be played. |
Media Playback HTML5
An error occurred while reproducing content with our HTML5 Provider.
Media Playback HLS.JS
An error occurred while reproducing content with our HLS.JS Provider.
Media Playback Shaka
An error occurred while reproducing content with our Shaka Provider.
playAttemptFailed Warnings
Warnings
When a warning occurs, video player functionality is not interrupted, but may be degraded.
Loading Javascript Components
Related
Captions
VR
Localization
Media Playback HLS.JS warnings
A warning occurred while reproducing content with our HLS.JS Provider.
Casting
Updated 4 days ago