Billing and payments reference

The Billing page provides a streamlined way to manage your billing and payment details directly from your JWP dashboard.

By using the Billing page, you gain the following benefits:

• Access detailed information on products, pricing, and other account inclusions, along with a direct link to contact the Support Team.
• Manage your billing email, which can be distinct from your primary account email.
• Easily update your payment method, credit card details, and other billing information.
• Review your billing history with access to past invoices, simply by clicking the relevant link in the table.

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Understand your account edition

At the top of the Billing page, your account edition, BILLING PERIOD, MEMBER SINCE date, and NEXT RENEWAL date are listed. The following tables list the editions that JWP currently maintains.

Current Editions

All values apply to the entire account.

Edition	Plays (per month)	Ads (per month)	Storage (GB, total)	Streaming (GB, per month)	Videos (total)
Free	5,000	0	5	25	10
Enterprise	Depends on contract

Legacy Editions

All values apply to the entire account.

Edition	Plays (per month)	Ads (per month)	Storage (GB, total)	Streaming (GB, per month)	Videos (total)
Starter	50,000	0	150	500	50
Premium	100,000	0	50	250	N/A
Business	150,000	25,000	1,000	2,500	1,500
Platinum	250,000	25,000	1,000	2,500	N/A
Ads	Depends on contract

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Edit billing details

Follow these steps to update your payment information:

1. On the Billing page, under Billing details, click Edit billing details. The Edit billing details panel appears.
2. Update the information in any of the listed fields.
3. Click Save. The panel closes. The updated information will appear under Billing details.

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Review billing

Download a previous invoice

Follow these steps to download a previous invoice:

1. On the Billing page, under Invoices, click . Your computer's download popup window appears.

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   If you have set up recurring billing though Zuora, this information is on the Past tab.

2. Click Save. The popup window closes. The invoice is saved to your computer.

View upcoming invoice information

If you have set up recurring billing through Zuora for your JWP services, you can view general information about the upcoming invoices.

Follow this step to view upcoming invoice information:

1. On the Billing page, under Invoices, click the Upcoming tab. All of the upcoming invoice information is displayed.

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Cancel a subscription

By default, JWP subscriptions automatically renew each year on the renewal date. The following sections explain how to cancel a subscription based on your edition.

Enterprise

Contact your JWP representative to cancel your service.

Business & Starter

1. On the Billing page, under Current plan, click Cancel subscription. A popup window appears.
2. Click CONFIRM CANCELLATION.

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After clicking the link to cancel your subscription, your account will remain active and entitled until your renewal date. After your renewal date, your account will be downgraded to a Free subscription with limited functionality.

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Delete a Free account

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Once a Free edition account has been deleted, the action cannot be undone.

After an account has been deleted the following occurs:

• All players, content, and analytics for the account are deleted
• Access to the dashboard is removed.
• The email associated with the account is unsubscribed from all future JWP emails within 48 hours.

If you have a Free edition account, follow these steps to delete the account:

1. On the Profile page, under Delete Account, click Delete. The Delete Account popup window appears.
2. Enter your account password.
3. Click Delete.

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FAQs

How can a paid edition of JWP be purchased?

To upgrade the edition of the player associated with your account, please contact the JWP Sales team.

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If you are upgrading an existing account, make sure you are using the same main email address that is associated with your existing account.

Which editions allow running ads via a third-party plugin?

To embed advertising into a JWP player on any platform, you must have one of the following editions:

• Enterprise
• Platinum (Legacy)
• Ads (Legacy)

How are license keys impacted after an account upgrade?

The impact to license keys depends upon the type of players that have been embedded.

Player Type	Action & Notes
Cloud-hosted	No action is necessary. JWP periodically updates the license key for your cloud-hosted player. This feature helps protect your player from potential security risks.
Self-hosted	The license key of the player must be updated. After an account upgrade, the license keys associated with your account are changed. Therefore, the license keys must be updated for each of your self-hosted players: For a player embedded on your website, manually update the associated license key. For a player embedded using the JWP SDK for Android or iOS, update the license key associated with the mobile app. We strongly recommend remotely storing the license key and setting the key in your app at runtime. This approach enables you to update the license key of the player without needing to resubmit your app to the App Store (iOS) or Play Store (Android).

What payment methods do you accept?

JWP accepts credit card and PayPal for all available editions.

When purchasing an Enterprise edition, other payment options are available. Speak with a JWP sales representative for more information.

Can I transfer my license to someone else?

No. JWP licenses are non-transferable.

What is your refund policy?

All fees are non-refundable unless otherwise noted in the JW Player Terms of Service.