Add closed captions

The JW Platform allows you to add captions or subtitles to your video content.

In addition to providing your viewers with text that explains the audio aspects of your video content, adding captions to your online video content can provide several additional benefits:

• Improved video SEO
• Increased content retention
• Increased engagement with autoplay content
• Environment-independent content viewing
• Legal compliance

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If you are a developer or have developer resources you can add captions directly in the player code.

Side-loaded captions

To add side-loaded captions to a video, you can either add a side-loaded caption file or create a caption track in the JWP dashboard.

Add a side-loaded caption file to your video

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The JW Platform does not validate caption files on upload. Make sure to validate your .vtt or .srt files before uploading.

Follow these steps to add side-loaded captions:

1. From the Media Library, select a video. The media details page appears.
2. Beneath the preview player, click the Tracks tab.
3. In the Captions section, click Manage. The Captions tracks panel appears.
4. Click Upload. The file picker appears.
5. Select one or several .vtt or .srt files from your computer. Once uploaded and processed, the captions appear in the Captions Tracks panel in a Published state.

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   JWP uses the name of the caption file as the track label that a viewer will see in the player's caption menu.

6. Click Close.

Create a caption track for your video

Follow these steps to create a closed captions track:

1. In the Media Library, select a video. The media details page appears.
2. Beneath the preview player, click the Tracks tab.
3. In the Captions section, click Manage. The Captions tracks panel appears.
4. Click Create. The tracks editor appears.
5. To the left of the preview player, click into the timestamp field. The caption settings appear.
6. In the top timecode field, set the start time in hh:mm:ss.mmm format. This is the point at which the caption should first appear on the screen.

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   Alternatively, you can pause the preview player at the desired point and click Add to set the start time.

7. In the bottom timecode field, set the end time in hh:mm:ss.mmm format. This is the point at which the caption should disappear.
8. In the text field, enter the caption text.
9. (Optional) Click + and repeat steps 6-8 to add another caption.
10. Below the preview player, on the Track details tab, enter the Name of the caption track.
11. Enter a three-letter Language code.
    

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    Click View list of codes to see all accepted language code values in a new tab.

12. Click Save.
    

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    Click ▶ in the preview player to preview the captions.

Embedded captions

Follow this step to add a video with embedded captions:

1. Register your video.

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   In step 4, select Register only when registering your videos. If video content with embedded captions is uploaded to your JWP account, the embedded captions may be removed during the transcoding process.