Manage account users

If you are the Admin for a JWP account, you can add and manage users. Each user can be given either unlimited or restricted access to the properties managed by the JWP account.

Use the following video and sections to create new users or manage existing users.

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Create a new user account

Use the following steps to create a new user account:

1. From your JWP dashboard, click the gear icon next to your name > Users.
2. Click Add. The Add User panel appears.
3. Enter the Email Address of the new user. Be sure the user email address is not associated with another JWP account.
4. From the User Role dropdown menu, select a user role. Below in the "User Roles" section of this article, the table defines each user role.
5. If you manage multiple properties from your account, choose the properties that the new user can access.
6. Click Save. The new user account appears in the Pending Users section.

A JWP invitation email is sent to the new user. Once the new user has followed the instructions in the invitation email, the account will appear in the Existing Users section.

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Depending on the email provider for the new user, the email may take a few minutes to arrive. Please be sure the new user checks his or her spam folder. If the email has not arrived within a few minutes, you can resend the invitation email:

1. In the Pending Users section, hover over the row of the new user to expose the More menu icon (⋯) at the end of the row.
2. Click ⋯ > Resend invite.

User Roles

*If multiple properties are managed by an account, user accounts with these roles can access only properties to which they have been given access.

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Edit an existing or pending user account

Use the following steps to manage an existing or pending user account:

1. From your JWP dashboard, click the gear icon next to your name > Users.
2. In the Existing Users or Pending Users section, hover over the row of the user to expose the More menu icon (⋯).
3. Click ⋯ > Edit.
4. Make changes to the User Role or accessible Properties for the user.
5. Click Save. The changes take effect the next time the user signs into the user account.

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Delete an existing or pending user account

Use the following steps to delete an existing or pending user account:

1. From your JWP dashboard, click the gear icon next to your name > Users.
2. In the Existing Users or Pending Users section, hover over the row of the user to expose the More menu icon (⋯).
3. Click ⋯ > Delete. The delete confirmation popup window appears.
4. Click Delete. The changes take effect the next time the user attempts to sign into the deleted user account.

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FAQ

Can I use the same email address for more than one JWP account?

No. An email address cannot be associated with more than one account JWP account.

Free accounts and paid accounts

An email address that is associated with a free JWP account cannot be associated concurrently with a paid JWP account. Accepting an invitation to join a paid account will remove access to your free account.

For example, let us imagine that Meghan has a free JWP account. When she set up this account, she used her personal email address: [email protected]. As part of a consulting project, John would like to give Meghan access to his company's enterprise JWP account.  If John sends an invitation email to [email protected] and Meghan accepts the invitation, the following events will occur:

1. Meghan's email address will be associated with the enterprise JWP account of John's company.
2. Meghan's email address will be removed from her free JWP account.
3. Meghan's free JWP account will no longer have an owner.

To maintain access to a free JW Player account, always provide the administrator of a paid account with an email address that is not associated with your free JWP account.

Two paid accounts

An email address cannot be associated with more than one paid JWP account. To accept an invitation to join another paid JWP account, you must remove your email from the existing paid JWP account.

If you are the only user on an existing paid JWP account, you must either use a different email address on your existing paid JWP account or provide a different email address to the administrator of the other paid JWP account.