JWP Support Portal Guide

The JWP Support Portal enables you to submit new requests and view existing requests.

Additionally, you can seek answers to common questions through our JWP Support AI, access your JWP dashboard, and view the JWP system status page.

When registered and logged in, the homepage showcases recently submitted request and enables you to check your support products.

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Get registered

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Your JWP Support Portal login credentials are different from your JWP dashboard login credentials.

We recommend registering an account with the JWP Support Portal. While you can still submit and reply to requests without an account, having a registered account offers the following benefits:

• View all active and historical requests you have created or in which you have been CC'd
• See the support products available to you

Follow these steps to register:

1. On the JWP Support Portal page, click Sign In. The sign in page appears.
2. Click Sign Up.
3. Enter Your full name.
4. Enter Your email address.
5. Click Sign up. You will receive an email.

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View plan details

JWP offers different support products. The Support Plans page displays the following information:

• Products available to you.
• Details of each product
• All support products offered by JWP

To view the details of all JWP support plans, follow this step:

1. On the JWP Support Portal page, click Check the support plans. The Support Plans page appears.

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   You can also access this page by clicking the Learn More links on your profile page.