Manage closed captions

After adding closed captions to a video, the JW Platform allows you to edit, download, change the status of, and delete captions.

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The JW Platform only manages side-loaded captions that have been uploaded to the dashboard or created in the tracks editor.

The JW Platform does not manage embedded captions that are part of the registered media item.

Edit closed captions

Follow these steps to edit closed captions:

1. From the Media Library, select a video. The media details page appears.
2. Beneath the preview player, click the Tracks tab.
3. In the Captions section, click Manage. The Captions tracks panel appears.
4. Hover your cursor over the row of the caption track.
5. Click ⋯ > Edit. The track editor appears.
6. Update the caption fields (steps 5-13).
7. (Optional for tracks in Draft status) Click Publish.

Download a caption track

Follow these steps to download a caption track:

1. From the Media Library, select a video. The media details page appears.
2. Beneath the preview player, click the Tracks tab.
3. In the Captions section, click Manage. The Captions tracks panel appears.
4. Hover your cursor over the row of the caption track.
5. Click ⋯ > Download. The caption track file is saved to your device.

Change the status of a caption track

By default, JWP publishes processed captions associated with a media item.

Follow these steps to change the publish status of a caption track:

1. From the Media Library, select a video. The media details page appears.
2. Beneath the preview player, click the Tracks tab.
3. In the Captions section, click Manage. The Captions tracks panel appears.
4. Hover your cursor over the row of the caption track.
5. Click ⋯ > Unpublish. The caption track is unpublished and placed into a Draft state.

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If the track is already in the Draft state, the caption track is in an unpublished state. Hover over the row of the caption track, and click ⋯ > Publish. The caption track is published.

Delete closed captions

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Deleting a track removes it from the media item and the JWP dashboard. This action is irreversible.

Follow these steps to delete closed captions:

1. From the Media Library, select a video. The media details page appears.
2. Beneath the preview player, click the Tracks tab.
3. In the Captions section, click Manage. The Captions tracks panel appears.
4. Hover your cursor over the row of the caption track.
5. Click ⋯ > Delete. The track is deleted.