Set up multi-factor authentication

JWP offers multi-factor (2-factor) authentication as an optional feature that allows any user to protect an account with an additional layer of security. Multi-factor authentication can be set for an individual or for an organization.

Enable authentication for an individual

Follow these steps to enable multi-factor authentication:

1. On the Profile page, under Sign in and security, click Enable. The Set up 2-factor authentication popup screen appears.
2. Enter your dashboard password.
3. Press Confirm Password. A JWP Account Verification email that includes a six-digit security code will be sent to your email address.​

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   Depending on your email provider, it may take a few minutes for the email to arrive. Please be sure to check your spam folder. If the email has not arrived within a few minutes, please try again.

4. Copy the security code from your email.
5. On the Set up 2-Factor Authentication popup screen in the dashboard, enter the security code.
6. Click Confirm Code. Multi-factor authentication is enabled.

The next time you sign in after entering your password, you will be prompted to enter a security code. You will be emailed a new security code to sign into the dashboard. JWP only supports email authentication at this time.

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If you would like to avoid entering a security code each time you sign in, you can select Remember this device for 14 days. By selecting this option, you will be prompted for a security code once every two weeks.

Disable authentication for an individual

Follow these steps to disable multi-factor authentication:

1. On the Profile page, under Sign in and security, click Disable. The Disable 2-factor authentication popup screen appears.
2. Enter your dashboard password.
3. Press Confirm password. Multi-factor authentication is disabled.

Enable authentication for an organization

Enterprise administrators can choose to enforce multi-factor authentication for all account users on their teams. Please contact your JWP representative to enable or disable this feature.

After multi-factor authentication has been enabled for an enterprise account, each account user will be prompted to enter a security code when signing into the JWP dashboard. A new security code to sign into the dashboard will be emailed to the account user. JWP only supports email authentication at this time.

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To avoid entering a security code each time a user signs in, the user can can select Remember this device for 14 days. By selecting this option, the security code prompt only appears every two weeks.