Set up multi-factor authentication

Set multi-factor authentication to protect an account with an additional layer of security.


JWP offers multi-factor (2-factor) authentication as an optional feature that allows any user to protect an account with an additional layer of security. Multi-factor authentication can be set for an individual or for an organization.



Enable authentication for an individual

  1. From your JWP dashboard, click the gear icon at the top of the page > Profile. The Profile page appears.
  2. Under Sign in and Security, click Enable. The Set up 2-Factor Authentication popup screen appears.
  3. Enter your dashboard password.
  4. Press Confirm Password. A JWP Account Verification email that includes a six-digit security code will be sent to your email address.ā€‹

    NOTE: Depending on your email provider, it may take a few minutes for the email to arrive. Please be sure to check your spam folder. If the email has not arrived within a few minutes, please try again.
  5. Copy the security code from your email.
  6. On the Set up 2-Factor Authentication popup screen in the dashboard, enter the security code.
  7. Click Confirm Code. Multi-factor authentication is enabled.

The next time you sign in after entering your password, you will be prompted to enter a security code. You will be emailed a new security code to sign into the dashboard.

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If you would like to avoid entering a security code each time you sign in, you can select Remember this device for 14 days. By selecting this option, you will be prompted for a security code once every two weeks.



Disable authentication for an individual

  1. From your JWP dashboard, click the gear icon at the top of the page > Profile. The Profile page appears.

    NOTE: To sign in, you will need the six-digit security code that is emailed to you.
  2. Under Sign In and Security, click Disable. The Disable 2-Factor Authentication popup screen appears.
  3. Enter your dashboard password.
  4. Press Confirm Password. Multi-factor authentication is disabled.


Enable authentication for an organization

Enterprise administrators can choose to enforce multi-factor authentication for all account users on their teams. Please contact your JWP representative to enable or disable this feature.

After multi-factor authentication has been enabled for an enterprise account, each account user will be prompted to enter a security code when signing into the JWP dashboard. A new security code to sign into the dashboard will be emailed to the account user.

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To avoid entering a security code each time a user signs in, the user can can select Remember this device for 14 days. By selecting this option, the security code prompt only appears every two weeks.